Patricia N Koq
map-marker Concord, New Hampshire

Order

Tried to place an order but it didn't appear to go through. Can't find any way to contact them
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Reason of review:
Order processing issue
Freida Usb
map-marker Vancouver, British Columbia

This is a scam... I ordered Idol Lash and received a different product!

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I placed an order for Idol Lash when the package arrived it was a product called "Lash Energizer" with a completely different ingredients list of crap! I called the customer service line to get instructions on how to return and get a refund. I was first poffered a discount of 25% to keep it, and subsequently a 50% discount! When I refused and demanded a refund I was told I would have to pay for the shipping and a $10 restocking fee for a product I did not order! There is no way to contact the Idol Lash company other than through this customer service agency who deals with several different companies and is not a direct relation to Idol Lash. I would avoid this company and save yourself the frustration and hassle!
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Loss:
$185
Cons:
  • Being lied to by customer service
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

2 comments
Guest

I had the same experience. You order one product and they send you something else entirely.

Not only do they not ship you your product, they charge you to return something that you never ordered!!!! SCAM

Guest

I looked for reviews before I bought β€œidol lash”. Wish I had seen this one.

I received lash energizer as well. Why oh why did I get the buy 5 deal? I chose idol lash for its natural ingredients.

Lash energizer is completely different. So disappointing.

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Michelle Nwy
map-marker Barrie, Ontario

Scammed $197 did nto get any products and cant through to anyone

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I was charged $197 for a product I cancelled and didn't even receive. it has been a month now. I can not get through to anyone not even an email. I did not want the product to begin with, I cancelled my order only for me to check my account status to find out that was charged twice both charges equal $197 and I am not even adding the extras. I have been going from sight to sight trying to get a number that works or an email or something. This is a terrible way to get money from people and apparently this has been going on for sometime now. I wish I saw the reviews before even getting on that website. It is wicked, very unfair, very displeased and I want my money back.
View full review
Loss:
$197
Cons:
  • Trying to cancel order right after i realized what had been done
  • Dishonest company
  • Inability to cancel an order
Reason of review:
nto able to get customer service, scammed, tracking number does not work.

Preferred solution: Full refund

Amparo Q

Product rip off

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Idol Lash - Product rip off
Idol Lash - Product rip off - Image 2
I bought a product called Idol Lash but I received something absolutely different and unheard-off (see photograph). I understand it is a rip-off.
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2 comments
Guest

So, Idol Lash is now called Lash Energizer. The websites are the exact same, except that Lash Energizer costs more than Idol Lash and where "Idol Lash" is mentioned on the Idol Lash website, the Lash Energizer states "Lash Energizer".

They have the same testimonials, ingredients listed, FAQs, etc. You actually got a better deal paying for the Idol Lash product but receiving the Lash Energizer product instead.

Guest

I received the same thing. And contacting the company is a joke.

I tried checking ingredients and they even seen different than what they should be. How can the actual idol lash website lead to this fake product?

Anyone have luck with return or this product even working or safe to use? Lash Energizer

View more comments (1)
Abdur Llq

No response no refund no updates

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Idol Lash - No response no refund no updates
Sent in countless e-mails but till now theres no response and they deducted the amoubt from my card!!! How do i report this, please help!!!
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Reason of review:
Problems with payment
Tobby Ldr
map-marker Allentown, Pennsylvania

Received other product

I ordered Idol Lash and received a completely different product called Lash Energizer. The ingredients on the package do not at all match the advertised ingredients. Rather than "natural ingredients" completely different chemical ingredients are listed. This seems like false advertising to say it is all natural including these plant extracts, but then it is full of chemicals that shouldn't be anywhere near your eyes. Is this a scam? I did not order the free trial, but a one month supply. I never got the confirmation email. I called customer service and did speak to someone who told me my order was on the way, but now I have a completely different product. There is an identical website for Lash Energizer as Idol Lash with only a different name at the top. What do I do?
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Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Elaine L Ryy

Not responding, no shipment but amount deducted

Theres no respond from them at all. Dishonest merchant till date i have yet to receive any updates nor response on that.
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Reason of review:
Order processing issue
Michiko Msl

Idol lash scam

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Idol lash is a scam. Ordered the three pack from their website($90). They sent a completely different product called Lash Energizer. Called the number to return the product. They said Idol Lash is no longer available and the small print and arbitration agreement means you have to accept it. We told them we would have to file a claim with our credit card company to which they said they would refund $60, restocking fee and no refund on shipping, and if we fight it we would get nothing due to the small print and arbitration statement on the website. So Idollash.com is a scam.
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Reason of review:
Return, Exchange or Cancellation Policy
Alie Zqe
map-marker Los Angeles, California

James was awesome! Very polite!!

I didn’t have an order number. Now I have one thank you.
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Reason of review:
Good customer service
Braelin Dhd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to know where my order is

The phone number didn't work or just refund my money will be fine. Thank you stacye Davies 1102 mahogany tr Murfreesboro. Tn. 37130 6** -**3-9474
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Reason of review:
Problem with delivery
Eileen Vwk

Sketchy junk mail and money sucking scam

Ordered them tried to cancel for a legitimate reason. customer service said product had already shipped and couldn't cancel. They promised my money back- all of it. Found out later they charged a shipment insurance fee (which I did not opt for) and refunded me the charged amount minus taxes and minus $10 per unit restock fee (which they said they would NOT charge me). Their Customer service center is outsourced and sounds like their follow a script process on calls like these. After a big stink with guy on phone he finally refunded me the restock fees and the taxes. After reading all of the other bad experiences here I probably will change my cc number to make sure they don't keep charging me for other things. Oh and btw- you will now be privy to a boatload of sketchy and gross *** email spamming thanks to giving them your email.
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Reason of review:
Poor customer service
1 comment
Guest

Having the same issue. Getting HUGE amounts of spam and they refuse to answer my emails regarding my order. I'm so p***ed off.

Roark Uft

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No phone number or contact information on packing slip

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Want to cancel any further shipments of their products...can't get anyone
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Anonymous

Do not ship any further products to me do not charge my card again

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Product is ***....doesn't work used for 2 weeks no change....do not charge my card period can't call number provided...no other. Number included on packing slip I am going to call my bank and tell them not to accept any charges coming from your company. DO NOT CHARGE MY CARD This is such a scam....I am also going to notify BBB i know I have written at least 100 words... STOP ANY FURTHER SHIPMENTS & CHARGES !!!!!!!! DO NOT SEND ANY MORE SHIPMENTS DO NOT CHARGE CARD.... No more products no more money cancel account if I have one cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel Cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel Stop stop stop stop stop stop Stop stop stop stop stop stop stop stop stop stop stop stop Stop stop stop stop stop stop stop stop stop stop stop stop stop stop stop stop stop stop
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Deceitful method of getting credit card information

I agree with everything everyone before me wrote. The only reason I didn't get charged $80 for an auto-shipment is that my bank put my card on hold. When I tried to order the sample which is "free", just $6 for shipping, I couldn't get the order to go through. It as only later that day that a representative started robo-calling me. I thought he was selling me something, but turns out, he wanted to let me know my order WAS processed, and I'd be getting the product in about a week. This was true. I haven't noticed any real change using the product, but I figured for a sample, what did I have to lose. I called "Customer Service" to make sure the auto-shipments were canceled, and they were, my bank had closed my account. I tried to get the representative to give me his company name, which he confirmed represents many cosmetic companies. He insisted the name is "Customer Service". So I asked to speak to the manager, and he said I'd have to have an appointment. So, not only Idol Lash, but any other on line ordering process, of this kind, be sure to read reviews and if there aren't any, consider buying the product in person.
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Reason of review:
Not as described/ advertised
Stuti Eni

Idol Lash - Free Trial Review

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Idol Lash - Free Trial Review
Updated by user Nov 16, 2016

I just posted a picture of the only way to contact them. Big warning sign pops up.

I didn't click on anything else, I just got off the page and deleted my history and cleared browsers data and cache. I better not get screwed over by this company in any way shape or form.

Original review Nov 15, 2016
Uh oh....I just ordered a free trial off of a Facebook ad. It looked legit, security badges on the site, the whole 9. I know most times "free trial" means fine print. After so long you're paying full price, enrolled in auto pay and ship. I kind of figured that, so I tried to go on the site to figure out how to cancel it as soon as it (if it even does) gets here, only to have my phone's browser tell me the site is not secure, and that there was a chance of personal data and credit card information being stolen. So now I don't know what to do.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Idol Lash Eyelash Serum Free Trial Review

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Stole money from my bank account do not buy phoned them was on hold for 1 hour no person answered do not try it
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Reason of review:
Problems with payment

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